Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.
Dear Customer,
We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.
Change reference: PCR-7489
Description: 1 of 2 Annual BCP Failover
Maintenance start time: 17/10/2025 - 01:00 AEDT
Maintenance end time: 17/10/2025 - 05:00 AEDT
Impact: 10-15 minutes outage in the first hour
We will email you at the beginning and end of the maintenance period.
Dear Customer,
We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.
Change reference: PCR-7490
Description: 2 of 2 Annual BCP Failback
Maintenance start time: 20/10/2025 - 01:00 AEDT
Maintenance end time: 20/10/2025 - 05:00 AEDT
Impact: 10-15 minutes outage in the first hour
We will email you at the beginning and end of the maintenance period.
Dear Customer,
This is to notify you that one of our providers has informed us that there will be an upcoming planned maintenance activity on their network firewalls towards Australia.
Please be informed that during this period, MT messages will be intermittent towards this destination. No other network destinations are affected by this event. Message route will be updated to minimize disruption during the maintenance.
Notification Details:
Impacted Services: SMS
Start of Event: 2026-10-20 22:00 AEDT
End of Event: 2026-10-21 02:00 AEDT
If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.