Soprano Design Platform Status https://status.wbc.sopranodesign.com/ 2026-04-23T01:49:46+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/178/ Dear Customer,

We would like to inform that the issue on Soprano Messaging Platform has been restored.

Event description: Service outage impacting international SMS delivery.

Impacted Services: A subset of SMS international traffics.

Start time: 2026-04-09 11:35 AEST

End time: 2026-04-09 13:10 AEST

A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored.

We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place.

]]> 2026-04-09T03:30:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL]]> https://status.wbc.sopranodesign.com/incident/177/ Dear Customer,

We are currently experiencing a service issue with Soprano Messaging Platform.

Event description: Service outage impacting international SMS delivery.

Impacted Services: A subset of SMS international traffics.

Start time: 2026-04-09 11:35 AEST

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

]]> 2026-04-09T02:40:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/176/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: [Insert the change reference that provided by operations team ]

Maintenance start time: 24/03/2026- 02:00 AEDT

Maintenance end time: 24/03/2026- 03:31 AEDT

Impact: No Impact

]]> 2026-03-23T16:40:10+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/175/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-7332

Our team will notify you after the work has been completed.

]]> 2026-03-23T15:02:19+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/174/ Dear Customer,

We have restored the impacted services on the platform. The issue was traced to a downstream network operator fault, and we have re-routed traffic to an alternative carrier. The new routing is operating normally and without any issues.

Incident Summary

Impacted Service: SMS (Mobile Terminating)

Customer Impact: High

Start Time: 2026‑02‑09 01:28 UTC End Time: 2026‑02‑09 01:52 UTC

Thank you for your patience while we resolved this matter.

]]> 2026-02-09T02:43:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status.wbc.sopranodesign.com/incident/173/ Dear Customer,

We are writing to inform you that we have identified an issue with one of our messaging carriers that may be impacting the delivery of some messages. The operator is working to solve the issues to restore the affected services as fast as possible.

In parallel, we are working to establish a backup routing option to help minimize further impact while the carrier issue is being addressed. At this time, some messages may be delayed or not delivered as expected.

We will continue to monitor the situation closely and provide updates as more information becomes available.

Start Time: 2026-02-09 01:28 UTC

Impacted Services: SMS (Mobile Terminating)

Customer Impact: High

]]> 2026-02-09T02:33:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/172/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: PCR-6939

Maintenance start time: 27/11/2025 - 01:00 AEDT

Maintenance end time: 27/11/2025 - 03:59 AEDT

Impact: No service impact

]]> 2025-11-26T17:43:44+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/171/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-6939

Our team will notify you after the work has been completed.

]]> 2025-11-26T13:51:05+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/170/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6939

Description: Release of new Software version with patches and enhancements

Maintenance start time: 27/11/2025 - 01:00 AEDT

Maintenance end time: 27/11/2025 - 05:00 AEDT

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period.

]]> 2025-11-20T22:57:07+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/169/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: PCR-6667

Maintenance start time: 30/09/2025 - 01:00 AEST

Maintenance end time: 30/09/2025 - 02:16 AEST

Impact: 1 minute (01:20 - 01:21 AEST)

]]> 2025-09-29T16:27:20+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/168/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-6667

Our team will notify you after the work has been completed.

]]> 2025-09-29T14:40:22+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/167/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: PCR-6666

Maintenance start time: 27/09/2025 - 01:00 AEST

Maintenance end time: 27/09/2025 - 02:08 AEST

Impact: Outage time: 3 minutes (From: 01:23am to 01:26am AEST)

]]> 2025-09-26T16:28:55+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/166/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-6666

Our team will notify you after the work has been completed.

]]> 2025-09-26T14:29:04+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/163/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6667

Description: 2 of 2 BCP Failback

Maintenance start time: 30/09/2025 - 01:00 AEST

Maintenance end time: 30/09/2025 - 05:00 AEST

Impact: < 60 seconds message delay

We will email you at the beginning and end of the maintenance period.

]]> 2025-09-23T00:29:56+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/162/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6666

Description: 1 of 2 BCP Failover

Maintenance start time: 27/09/2025 - 01:00 AEST

Maintenance end time: 27/09/2025 - 05:00 AEST

Impact: < 60 seconds message delay

We will email you at the beginning and end of the maintenance period.

]]> 2025-09-23T00:20:22+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/161/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: PCR-6390

Maintenance start time: 19/09/2025 - 03:00 AEST

Maintenance end time: 19/09/2025 - 06:30 AEST

Impact: No service impact

]]> 2025-09-18T20:34:34+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/160/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-6390

Our team will notify you after the work has been completed.

]]> 2025-09-18T16:31:10+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/159/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-6389

Our team will notify you after the work has been completed.

]]> 2025-09-17T19:51:05+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/158/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: PCR-6388

Maintenance start time: 17/09/20225 - 02:55 AEST

Maintenance end time: 17/09/20225 - 05:12 AEST

Impact: No service impact

]]> 2025-09-16T21:35:07+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/157/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-6388

Our team will notify you after the work has been completed.

]]> 2025-09-16T16:55:06+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/156/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6390

Description: OS Patching

Maintenance start time: 19/09/2025 - 03:00 AEST

Maintenance end time: 19/09/2025 - 07:00 AEST

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period

]]> 2025-09-16T03:27:48+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/155/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6389

Description: OS Patching

Maintenance start time: 18/09/2025 - 03:00 AEST

Maintenance end time: 18/03/2018 - 07:00 AEST

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period.

]]> 2025-09-16T03:25:06+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/154/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6388

Description: OS Patching

Maintenance start time: 17/09/2025 - 03:00 AEST

Maintenance end time: 17/09/2025 - 07:00 AEST

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period

]]> 2025-09-16T03:22:34+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/153/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6667

Description: 2 of 2 BCP Failback

Maintenance start time: 29/07/2025 - 01:00 AEST

Maintenance end time: 29/07/2025 - 05:00 AEST

Impact: 10-15 minutes outage in the first hour

We will email you at the beginning and end of the maintenance period.

]]> 2025-07-21T08:09:32+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/152/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6666

Description: 1 of 2 BCP Failover

Maintenance start time: 26/07/2025 - 01:00 AEST

Maintenance end time: 26/07/2025 - 05:00 AEST

Impact: 10-15 minutes outage in the first hour

We will email you at the beginning and end of the maintenance period.

]]> 2025-07-21T08:06:51+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/151/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6390 Description: OS Security patching Maintenance start time: 24/07/2025 - 11:00 AEST Maintenance end time: 24/07/2025 - 15:00 AEST

Impact: No service impact expected

]]> 2025-07-18T03:50:09+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/150/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6389 Description: OS Security patching Maintenance start time: 23/07/2025 - 11:00 AEST Maintenance end time: 23/07/2025 - 15:00 AEST

Impact: No service impact expected

]]> 2025-07-18T03:46:52+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/149/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6388 Description: OS Security patching Maintenance start time: 22/07/2025 - 11:00 AEST Maintenance end time: 22/07/2025 - 15:00 AEST

Impact: No service impact expected

]]> 2025-07-18T03:44:51+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/148/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6412

Description: APIMA Certificate Update

Maintenance start time: 01/04/2025 - 06:00 AEDT

Maintenance end time: 01/04/2025 - 07:00 AEDT

To ensure continued access, please reach out to help@sopranodesign.com to receive the latest certificate. Thank you for your attention to this matter.

]]> 2025-03-25T23:05:52+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/147/ Dear Customer,

We would like to inform that the issue on Soprano Messaging Platform has been restored.

Event description: HTTP API

Impacted Services: HTTP API

Start time: 04/03/2025 00:13 AEDT

End time: 04/03/2025 08:15 AEDT

]]> 2025-03-03T21:56:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL]]> https://status.wbc.sopranodesign.com/incident/146/ Dear Customer,

We are currently experiencing a service issue with Soprano Messaging Platform.

Event description: Service Issue

Impacted Services: HTTP API

Start time: 04/03/2025 00:13 AEDT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

]]> 2025-03-03T05:08:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/145/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: PCR-6033

Maintenance start time: 31/07/2024 - 01:00 AEST

Maintenance end time: 31/07/2024 - 05:00 AEST

Impact: 19 minutes outage.

]]> 2024-07-30T17:10:36+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/144/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-6033

Our team will notify you after the work has been completed.

]]> 2024-07-30T14:19:17+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/143/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6033

Description: Platform upgrade

Maintenance start time: 31/07/2024 - 01:00 AEST

Maintenance end time: 31/07/2024 - 05:00 AEST

Impact: 5-10 minutes outage within the first hour

We will email you at the beginning and end of the maintenance period.

]]> 2024-07-22T22:59:45+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/142/ We would like to inform that the Operator resolved their issues and the services are fully recovered.

Impacted Services: All messages Inbound and Outbound were queued for the duration of the issue and delivered on resolution of the issue

Impact Window : Approx. 06:00AM to 12:00PM AEDT

We sincerely apologise for the inconvenience this issue may have caused.

]]> 2024-06-20T01:29:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - UPDATE]]> https://status.wbc.sopranodesign.com/incident/141/ Dear Customer,

Our network operator is still working on their issues and we are keeping track.

We will provide an update as soon as possible.

]]> 2024-06-19T23:51:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status.wbc.sopranodesign.com/incident/140/ Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable - Optus

Impacted Services: SMS Deliveries

Customer Impact: High

]]> 2024-06-19T18:24:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/139/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: PCR-5908

Maintenance start time: 01/06/2024 - 01:00 AEST

Maintenance end time: 01/06/2024 - 03:00 AEST

Impact: Down time of 1h 30min. Web Server impact.

]]> 2024-05-31T17:12:13+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/138/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-5908

Our team will notify you after the work has been completed.

]]> 2024-05-31T14:42:51+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/137/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-5909

Description: Step 2 of 2 BCP Failback

Maintenance start time: 04/06/2024 - 01:00 AEST

Maintenance end time: 04/06/2024 - 05:00 AEST

Impact: 10 - 15 minutes in the first hour

We will email you at the beginning and end of the maintenance period.

]]> 2024-05-30T01:06:45+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/136/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-5908

Description: Step 1 of 2 BCP Failover

Maintenance start time: 01/06/2024 - 01:00 AEST

Maintenance end time: 01/06/2024 - 05:00 AEST

Impact: 10 - 15 minutes in the first hour

We will email you at the beginning and end of the maintenance period.

]]> 2024-05-30T01:04:42+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/135/ Dear Customer,

We would like to inform that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: All messages to Optus

]]> 2023-11-08T06:18:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - UPDATE]]> https://status.wbc.sopranodesign.com/incident/134/ Dear Customer,

We are writing to inform you that messages to Optus may not be delivered as Optus services are currently experiencing an outage.

The operator is working to solve the issues to restore the affected services as fast as possible

We will provide an update as soon as possible.

]]> 2023-11-07T17:24:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status.wbc.sopranodesign.com/incident/133/ Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable - Optus

Impacted Services: All Services

Customer Impact: High

]]> 2023-11-07T17:24:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/132/ Dear Customer,

We would like to inform that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: SMS Delivery Delays on some traffic for partner subscribers

]]> 2023-10-25T07:00:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status.wbc.sopranodesign.com/incident/131/ Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Delivery delays towards partner subscribers

Impacted Services: SMS Delivery

Customer Impact: Low

]]> 2023-10-25T06:00:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/130/ Dear Customer,

We would like to inform that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: SMS Delivery Delays on some traffic for Optus subscribers

]]> 2023-06-21T00:43:40+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status.wbc.sopranodesign.com/incident/129/ Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Delivery delays towards Optus subscribers

Impacted Services: SMS Delivery, no issues have been seen but is currently being investigated

Customer Impact: Low

]]> 2023-06-21T00:34:19+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/128/ Dear Customer,

We would like to inform you that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: SMS

]]> 2023-04-14T02:03:27+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status.wbc.sopranodesign.com/incident/127/ Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Delays

Impacted Services: SMS delivery delays towards Vodafone subscribers - other carriers are not impacted

Customer Impact: Medium

]]> 2023-04-14T00:36:50+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/126/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: PCR-4896

Maintenance start time: 29/03/2023 22:00 AEDT

Maintenance end time: 29/03/2023 22:35 AEDT

Impact: No impact

]]> 2023-03-29T11:53:37+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/125/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-4896

Our team will notify you after the work has been completed.

]]> 2023-03-29T10:32:27+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/124/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-4896

Description: Apply wbc-external-apima.sopranodesign.com certificate

Maintenance start time: 29/03/2023 22:00 AEDT

Maintenance end time: 29/03/2023 23:00 AEDT

Impact: No impact however customer/carrier must ensure certificate is updated within their certificate store

We will email you at the beginning and end of the maintenance period.

]]> 2023-03-09T03:20:58+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/123/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: PCR-4769

Maintenance start time: 02/03/2023 22:00 AEDT

Maintenance end time: 02/03/2023 23:06 AEDT

Impact: No Service Impact; however customers are to confirm if this certificate is maintained within their security store.

]]> 2023-03-02T12:15:51+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/122/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-4769

Our team will notify you after the work has been completed.

]]> 2023-03-02T10:33:28+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/121/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-4769

Description: Wildcard certificate update for all sub-domains for the *.sopranodesign.com domain

Maintenance start time: 02/03/2023 22:00 AEDT

Maintenance end time: 02/03/2023 23:00 AEDT

Impact: No Service Impact is expected; however customers are to confirm if this certificate is maintained within their security store.

We will email you at the beginning and end of the maintenance period.

]]> 2023-02-22T04:08:17+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/120/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: TEST NOTIFICATION

Maintenance start time: TEST NOTIFICATION

Maintenance end time: TEST NOTIFCIATION

Impact: TEST NOTIFICATION

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-22T23:23:22+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/119/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: TEST NOTIFICATION

Our team will notify you after the work has been completed.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-22T23:21:59+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/118/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: TEST NOTIFICATION

Description: TEST NOTIFICATION

Maintenance start time: TEST NOTIFICATION

Maintenance end time: TEST NOTIFICATION

Impact: TEST NOTIFICATION

We will email you at the beginning and end of the maintenance period.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-22T23:20:44+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/117/ Dear Customer,

Change reference: TEST

We are writing to inform you that the supplier emergency maintenance work has been completed.

Maintenance start time: 01/01 00:00 AEDT

Maintenance end time: 01/01 00:00 AEDT

Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T02:20:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/116/ Dear Customer,

Change reference: TEST

We are writing to inform you that the supplier emergency maintenance work is about to start.

Our team will notify you after the work has been completed.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T02:14:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Supplier Emergency Maintenance]]> https://status.wbc.sopranodesign.com/incident/115/ Dear Customer,

Change reference: TEST

We are writing to inform you that one of our suppliers will be performing emergency maintenance work.

Description: TEST NOTIFICATION

Maintenance start time: 01/01 00:00 AEDT

Maintenance end time: 01/01 00:00 AEDT

Impact: NONE

We will email you at the beginning and end of the maintenance period.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T02:12:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/114/ Dear Customer,

We would like to inform that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T02:09:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - UPDATE]]> https://status.wbc.sopranodesign.com/incident/113/ Dear Customer,

Our network operator is still working on their issues and we are keeping track.

We will provide an update as soon as possible.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T01:22:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status.wbc.sopranodesign.com/incident/112/ Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: TEST NOTIFICATION

Impacted Services: NONE

Customer Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T01:20:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/111/ Dear Customer,

We would like to inform that the issue on Soprano Messaging Platform has been restored.

Event description: TEST NOTIFICATION

Impacted Services: NONE

Start time: 01/01 00:00 AEDT

End time: 01/01 00:00 AEDT

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T01:18:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - UPDATE]]> https://status.wbc.sopranodesign.com/incident/110/ Dear Customer,

We are writing to inform you that Soprano Messaging Platform is still experiencing a service issue.

Event description: TEST NOTIFICATION

Impacted Services: NONE

Start time: 01/01 00:00

Our team are working to resolve this as quickly as possible.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T01:10:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL]]> https://status.wbc.sopranodesign.com/incident/109/ Dear Customer,

We are currently experiencing a service issue with Soprano Messaging Platform.

Event description: TEST NOTIFICATION

Impacted Services: NONE

Start time: 01/01 00:00 AEDT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T00:40:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Emergency Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/108/ Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform.

Change reference: TEST

Maintenance start time: 01/01 00:00

Maintenance end time: 01/01 00:00

Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T00:38:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Emergency Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/107/ Dear Customer,

We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start.

Change reference: TEST

Our team will notify you after the work has been completed.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T00:36:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Emergency Maintenance]]> https://status.wbc.sopranodesign.com/incident/106/ Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform.

Change reference: TEST

Description: TEST NOTIFICATION

Maintenance start time: 01/01 00:00 AEDT

Maintenance end time: 01/01 00:00 AEDT

Impact: NONE

We will email you at the beginning and end of the maintenance period.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T00:27:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/105/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: TEST

Our team will notify you after the work has been completed.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T00:09:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - POSTPONED]]> https://status.wbc.sopranodesign.com/incident/104/ Dear Customer,

We are writing to inform you that the upcoming maintenance window on Soprano Messaging Platform has been postponed.

Original change reference: TEST

New change reference: TEST

Description: TEST NOTIFICATION

Original maintenance start time: 01/01 00:00 AEDT

Original maintenance end time: 01/01 00:00 AEDT

New maintenance start time: 01/01 00:00 AEDT

New maintenance end time: 01/01 00:00 AEDT

Impact: NONE

We will email you at the beginning and end of the maintenance period.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-20T00:00:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/103/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: TEST

Maintenance start time: 01/01 00:00 AEDT

Maintenance end time: 01/01 00:00 AEDT

Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-19T23:57:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - CANCELLED]]> https://status.wbc.sopranodesign.com/incident/102/ Dear Customer,

We are writing to inform you that the upcoming maintenance window on Soprano Messaging Platform has been cancelled.

Change reference: TEST

Description: TEST NOTIFICATION

Original Date/Time: 01/01 00:00 AEDT

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-19T23:55:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/101/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: TEST

Description: TEST NOTIFICATION

Maintenance start time: 01/01 00:00

Maintenance end time: 01/01 00:00

Impact: NONE

We will email you at the beginning and end of the maintenance period.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-19T23:44:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/100/ Dear Customer,

Change reference: TEST

We are writing to inform you that the supplier emergency maintenance work has been completed.

Maintenance start time: 01/01 00:00

Maintenance end time: 01/01 00:00

Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-19T23:30:26+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/99/ Dear Customer,

Change reference: TEST

We are writing to inform you that the supplier emergency maintenance work is about to start.

Our team will notify you after the work has been completed.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-19T23:25:14+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Supplier Emergency Maintenance]]> https://status.wbc.sopranodesign.com/incident/98/ Dear Customer,

Change reference: TEST

We are writing to inform you that one of our suppliers will be performing emergency maintenance work.

Description: TEST NOTIFICATION

Maintenance start time: 01/01 00:00

Maintenance end time: [01/01 00:00

Impact: NONE

We will email you at the beginning and end of the maintenance period.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-19T23:21:43+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/97/ Dear Customer,

We would like to inform that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-19T23:19:44+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - UPDATE]]> https://status.wbc.sopranodesign.com/incident/96/ Dear Customer,

Our network operator is still working on their issues and we are keeping track.

We will provide an update as soon as possible.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-19T23:18:36+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status.wbc.sopranodesign.com/incident/95/ Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable

Impacted Services: NONE

Customer Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-19T23:17:27+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/94/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: TEST-004

Maintenance start time: 01/01 00:00 AEDT

Maintenance end time: 01/01 00:00 AEDT

Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-19T03:28:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/93/ Dear Customer,

We would like to inform that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-19T03:26:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Emergency Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/92/ Dear Customer,

We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start.

Change reference: TEST-003

Our team will notify you after the work has been completed.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-19T03:21:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Emergency Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/91/ Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform.

Change reference: TEST-002

Maintenance start time: 01/01 00:00 AEDT

Maintenance end time: 01/01 00:00 AEDT

Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-19T03:18:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/90/ Dear Customer,

Change reference: TEST-001

We are writing to inform you that the supplier emergency maintenance work has been completed.

Maintenance start time: 01/01 - 00:00 AEDT

Maintenance end time: 01/01 - 00:00 AEDT

Impact: [NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

]]> 2023-01-18T13:00:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Emergency Maintenance]]> https://status.wbc.sopranodesign.com/incident/89/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform.

Change reference: TEST

Description: TEST

Maintenance start time: 00:00 01/01

Maintenance end time: 00:00 01/01

Impact: NONE

We will email you at the beginning and end of the maintenance period.

]]> 2023-01-10T00:21:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/88/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We would like to inform that the issue on Soprano Messaging Platform has been restored.

Event description: TEST

Impacted Services: NONE

Start time: 01/01 00:00

End time: 01/01 00:00

]]> 2023-01-10T00:20:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status.wbc.sopranodesign.com/incident/87/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable

Impacted Services: SMTP SMS

Customer Impact: Low

]]> 2023-01-10T00:18:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/86/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: TEST

Description: TEST

Maintenance start time: 00:00 01/01

Maintenance end time: 00:00 01/01

Impact: NONE

We will email you at the beginning and end of the maintenance period.

]]> 2023-01-10T00:16:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Emergency Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/85/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform.

Change reference: TEST-008

Maintenance start time: 01/01/2000 - 00:00 AEDT

Maintenance end time: 01/01/2000 - 00:00 AEDT

Impact: NONE

]]> 2022-12-07T02:41:23+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Emergency Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/84/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start.

Change reference: TEST-007

Our team will notify you after the work has been completed.

]]> 2022-12-07T02:37:28+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - UPDATE]]> https://status.wbc.sopranodesign.com/incident/83/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that Soprano Messaging Platform is still experiencing a service issue.

Event description: TEST NOTIFICATION

Impacted Services: NONE

Start time: 01/01/2000 - 00:00 AEDT

Our team are working to resolve this as quickly as possible.

]]> 2022-12-07T02:31:42+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL]]> https://status.wbc.sopranodesign.com/incident/82/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are currently experiencing a service issue with Soprano Messaging Platform.

Event description: TEST NOTIFICATION

Impacted Services: NONE

Start time: 01/01/2000 - 00:00 AEDT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

]]> 2022-12-07T02:22:46+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/81/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We would like to inform that the issue on Soprano Messaging Platform has been restored.

Event description: TEST NOTIFICATION

Impacted Services: NONE

Start time: 01/01/2000 - 00:00 AEDT

End time: 01/01/2000 - 00:00 AEDT

]]> 2022-12-07T02:15:38+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL]]> https://status.wbc.sopranodesign.com/incident/80/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are currently experiencing a service issue with Soprano Messaging Platform.

Event description: TEST NOTIFICATION

Impacted Services: NONE

Start time: 01/01/2000 - 00:00 AEDT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

]]> 2022-12-07T02:03:30+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - POSTPONED]]> https://status.wbc.sopranodesign.com/incident/79/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that the upcoming maintenance window on Soprano Messaging Platform has been postponed.

Original change reference: TEST-006

New change reference: TEST-006

Description: TEST NOTIFICATION

Original maintenance start time: 01/01/2000 - 00:00 AEDT

Original maintenance end time: 01/01/2000 - 00:00 AEDT

New maintenance start time: 01/01/2000 - 00:00 AEDT

New maintenance end time: 01/01/2000 - 00:00 AEDT

Impact: NONE

We will email you at the beginning and end of the maintenance period.

]]> 2022-12-07T01:51:14+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - CANCELLED]]> https://status.wbc.sopranodesign.com/incident/78/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that the upcoming maintenance window on Soprano Messaging Platform has been cancelled.

Change reference: TEST-005

Description: TEST NOTIFICATION

Original Date/Time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST]

]]> 2022-12-07T01:47:43+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Emergency Maintenance]]> https://status.wbc.sopranodesign.com/incident/77/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform.

Change reference: TEST-004

Description: TEST NOTIFICATION

Maintenance start time: 01/01/2000 - 00:00 AEDT

Maintenance end time: 01/01/2000 - 00:00 AEDT

Impact: NONE

We will email you at the beginning and end of the maintenance period.

]]> 2022-12-07T01:45:36+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/76/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: TEST-003

Maintenance start time: 01/01/2000 - 00:00

Maintenance end time: 01/01/2000 - 00:00

Impact: NONE

]]> 2022-12-07T01:42:11+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/75/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: [Insert the change reference that provided by operations team]

Our team will notify you after the work has been completed.

]]> 2022-12-07T01:40:07+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/74/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: TEST-002

Description: TEST NOTIFICATION

Maintenance start time: 01/01/2000 - 00:00

Maintenance end time: 01/01/2000 - 00:00

Impact: NONE

We will email you at the beginning and end of the maintenance period.

]]> 2022-12-07T01:36:29+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/73/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: TEST-001

Description: TEST NOTIFICATION

Maintenance start time: 01/01/2000 - 00:00

Maintenance end time: 01/01/2000 - 00:00

Impact: NONE

We will email you at the beginning and end of the maintenance period.

]]> 2022-12-07T01:33:14+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/72/ ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: TEST-000

Description: TEST NOTIFICATION

Maintenance start time: 01/01/2000 - 00:00 AEDT

Maintenance end time: 01/01/2000 - 00:00 AEDT

Impact: None

We will email you at the beginning and end of the maintenance period.

]]> 2022-12-07T01:29:45+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance [TEST NOTIFICATION]]]> https://status.wbc.sopranodesign.com/incident/71/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

TESTING FOR EMAIL TO SMS NOTIFICATION

We will email you at the beginning and end of the maintenance period.

]]> 2022-11-21T04:03:02+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance [TEST]]]> https://status.wbc.sopranodesign.com/incident/70/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

TESTING FOR EMAIL TO SMS NOTIFICATION

We will email you at the beginning and end of the maintenance period.

]]> 2022-11-21T03:45:32+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Emergency Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/69/ Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform.

Change reference: PCR-4476

Maintenance start time: 06/10/2022 - 08:00 AEDT

Maintenance end time: 06/10/2022 - 08:15 AEDT

Impact: No service impact or latency experienced

]]> 2022-10-05T21:26:34+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Emergency Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/68/ Dear Customer,

We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-4476

Our team will notify you after the work has been completed.

]]> 2022-10-05T20:36:06+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Emergency Maintenance]]> https://status.wbc.sopranodesign.com/incident/67/ Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform.

Change reference: PCR-4476

Description: Certificate update wbc-apima.sopranodesign.com

Maintenance start time: 06/10/2022 - 08:00 AEDT

Maintenance end time: 06/10/2022 - 09:00 AEDT

Impact: No anticipated service impact or latency expected

Customer action required: Customer to update certificate store as required

We will email you at the beginning and end of the maintenance period.

]]> 2022-10-05T07:59:42+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Emergency Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/66/ Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform.

Change reference: Ticket 314889

Maintenance start time: 23/08/2022 - 20:00 AEST

Maintenance end time: 23/08/2022 - 20:11 AEST

Impact: No service impact or latency observed

]]> 2022-08-23T10:17:42+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Emergency Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/65/ Dear Customer,

We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start.

Change reference: Ticket 314889

Our team will notify you after the work has been completed.

]]> 2022-08-23T09:34:28+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Emergency Maintenance]]> https://status.wbc.sopranodesign.com/incident/64/ Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform.

Change reference: Ticket 314889

Description: Reverting Westpac traffic/service from secondary carrier to primary carrier

Maintenance start time: 23/08/2022 - 20:00 AEST

Maintenance end time: 23/08/2022 - 21:30 AEST

Impact: No service impact or latency expected

We will email you at the beginning and end of the maintenance period.

]]> 2022-08-23T09:32:56+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Emergency Maintenance]]> https://status.wbc.sopranodesign.com/incident/63/ Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform.

Change reference: Ticket 312393

Description: Switching Westpac traffic/service from primary carrier to secondary carrier

Maintenance start time: 09/08/2022 - 05:00 AEST

Maintenance end time: 09/08/2022 - 06:00 AEST

Impact: No impact

We will email you at the beginning and end of the maintenance period.

]]> 2022-08-08T11:24:57+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Emergency Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/62/ Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform.

Change reference: Ticket 310241

Maintenance start time: 05/08/2022 - 20:30 AEST

Maintenance end time: 05/08/2022 - 20:41 AEST

Impact: No Services were impacted

]]> 2022-08-05T10:53:57+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platfrom - Emergency Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/61/ Dear Customer,

We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start.

Change reference: Ticket 310241

Our team will notify you after the work has been completed.

]]> 2022-08-05T10:03:59+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Emergency Maintenance]]> https://status.wbc.sopranodesign.com/incident/60/ Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform.

Change reference: Ticket 310241

Description: Reverting Westpac traffic/service from secondary carrier to primary carrier

Maintenance start time: 05/08/2022 - 20:30 AEST

Maintenance end time: 05/08/2022 - 21:30 AEST

Impact: No service impact or latency expected

We will email you at the beginning and end of the maintenance period.

]]> 2022-08-05T07:25:38+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - INITIAL/RESTORED]]> https://status.wbc.sopranodesign.com/incident/59/ Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Degradation of Service

Impacted Services: SMS Services experienced an intermittent period of latency to one carrier

Customer Impact: Medium

]]> 2022-08-02T05:30:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Emergency Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/58/ Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform.

Change reference: Ticket 309092

Maintenance start time: 29/07/2022 - 20:30 AEST

Maintenance end time: 29/07//2022 - 20:43 AEST

Impact: No latency or message queuing observed.

]]> 2022-07-29T10:58:42+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platfrom - Emergency Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/57/ Dear Customer,

We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start.

Change reference: Ticket 309092

Our team will notify you after the work has been completed.

]]> 2022-07-29T10:09:07+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Emergency Maintenance]]> https://status.wbc.sopranodesign.com/incident/56/ Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform.

Change reference: Ticket 309092

Description: Reverting Westpac binds to original Carrier

Maintenance start time: 29/07/2022 - 20:30 AEST

Maintenance end time: 29/07/2022 - 21:30 AEST

Impact: Potential for brief message queueing.

We will email you at the beginning and end of the maintenance period.

]]> 2022-07-29T10:07:53+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - UPDATE]]> https://status.wbc.sopranodesign.com/incident/55/ Dear Customer,

Our network operator is still working on their issues and we are keeping track.

Soprano has implemented a workaround to restore service.

We will provide an update as soon as possible.

]]> 2022-07-27T00:30:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status.wbc.sopranodesign.com/incident/54/ Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable

Impacted Services: SMS Services

]]> 2022-07-27T00:30:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED]]> https://status.wbc.sopranodesign.com/incident/53/ Dear Customer,

We would like to inform that the issue experiences by our supplier has been resolved. We are currently monitoring the performance.

Event description: service degradation

Impacted Services: SMS

Start time: 20/07/2022- 17:15 AEST

End time: 20/07/2022 - 20:45 AEST

]]> 2022-07-20T07:15:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL]]> https://status.wbc.sopranodesign.com/incident/52/ Dear Customer,

We are currently experiencing a service degradation with one of our downstream suppliers.

Event description: Service Degradation

Impacted Services: SMS

Start time: 17:15 AEST

Our team are working to apply a workaround to resolve the issue as soon as possible and will be in touch with an update very soon.

]]> 2022-07-20T07:15:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - UPDATE]]> https://status.wbc.sopranodesign.com/incident/51/ Dear Customer,

Our network operator has performed network optimisation to provide a workaround to the incident.

We do not anticipate further service impact and will continue to monitor until permanent resolution is confirmed and communicated.

]]> 2022-07-15T08:50:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Network / Supplier Notification - INITIAL]]> https://status.wbc.sopranodesign.com/incident/50/ Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Impacted Services: OTP and Time Sensitive Messages

Customer Impact: Medium

Our supplier are working to resolve this as quickly as possible and we will keep you updated on the progress.

]]> 2022-07-15T02:30:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/49/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: PCR-4151

Maintenance start time: 21/06/2022 - 20:00 AEST

Maintenance end time: 21/06/2022 - 20:39 AEST

Impact: No impact experienced

]]> 2022-06-21T10:44:34+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/48/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-4151

Our team will notify you after the work has been completed.

]]> 2022-06-21T09:31:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/47/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-4151

Description: Certificate Update for wbc-external-apima.sopranodesign.com

Maintenance start time: 21/06/2022 - 20:00 AEST

Maintenance end time: 21/06/2022 - 22:00 AEST

Impact: No service impact

We will email you at the beginning and end of the maintenance period.

]]> 2022-06-20T00:20:55+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - FINAL]]> https://status.wbc.sopranodesign.com/incident/46/ Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: PCR-4151

Maintenance start time: 14/06/2022 - 22:00 AEST

Maintenance end time: 14/06/2022 - 22:40 AEST

Impact: No service impact experienced.

]]> 2022-06-14T12:44:50+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - START]]> https://status.wbc.sopranodesign.com/incident/45/ Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-4151

Our team will notify you after the work has been completed.

]]> 2022-06-14T11:33:28+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/44/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-4151

Description: Update of Certificate wbc-external-apima.sopranodesign.com

Maintenance start time: 14/06/2022 - 22:00 AEST

Maintenance end time: 14/06/2022 - 23:30 AEST

Impact: No impact to services

We will email you at the beginning and end of the maintenance period.

]]> 2022-06-09T06:33:28+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/43/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-4110

Description: Wildcard certificate update for all sub-domains for the sopranodesign.com domain

Maintenance start time: 09/05/2022 to 22:00 AEST

Maintenance end time: 09/05/2022 to 23:30 AEST

Impact: No service impact

We will email you at the beginning and end of the maintenance period.

]]> 2022-05-05T02:46:37+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/42/ Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-4110

Description: Wildcard certificate update for all sub-domains for the sopranodesign.com domain

Maintenance start time: 29/04/2022 - 01:00 AEST

Maintenance end time: 29/04/2022 - 02:30 AEST

Impact: No Service Impact is expected, however customers are to confirm if this certificate is maintained within their security store.

We will email you at the beginning and end of the maintenance period.

]]> 2022-04-21T01:53:43+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - THIS IS ONLY A TEST!]]> https://status.wbc.sopranodesign.com/incident/41/ Dear Customer,

THIS IS ONLY A TEST! THIS IS ONLY A TEST! THIS IS ONLY A TEST!

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: [Insert the change reference that provided by operations team ]

Description: [Insert the description of the maintenance]

Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 (AEDT or AEST)]

Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST]

Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period.

]]> 2022-03-24T23:49:55+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - THIS IS ONLY A TEST]]> https://status.wbc.sopranodesign.com/incident/40/ Dear Customer,

THIS IS ONLY A TEST

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: [Insert the change reference that provided by operations team ]

Description: [Insert the description of the maintenance]

Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 (AEDT or AEST)]

Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST]

Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period.

]]> 2022-03-24T22:26:33+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - THIS IS ONLY A TEST]]> https://status.wbc.sopranodesign.com/incident/39/ Dear Customer,

THIS IS ONLY A TEST

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: [Insert the change reference that provided by operations team ]

Description: [Insert the description of the maintenance]

Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 (AEDT or AEST)]

Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST]

Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period.

]]> 2022-03-18T03:33:35+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - THIS IS ONLY A TEST - TEST 2]]> https://status.wbc.sopranodesign.com/incident/38/ Dear Customer,

THIS IS ONLY A TEST - TEST 2

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: [Insert the change reference that provided by operations team ]

Description: [Insert the description of the maintenance]

Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 (AEDT or AEST)]

Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST]

Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period.

]]> 2022-03-06T23:41:33+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance]]> https://status.wbc.sopranodesign.com/incident/37/ Dear Customer,

THIS IS A TEST ONLY

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: [Insert the change reference that provided by operations team ]

Description: [Insert the description of the maintenance]

Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 (AEDT or AEST)]

Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST]

Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period.

]]> 2022-03-06T23:35:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - TEST ONLY]]> https://status.wbc.sopranodesign.com/incident/36/ Dear Customer,

THIS IS A TEST ONLY

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: [Insert the change reference that provided by operations team ]

Description: [Insert the description of the maintenance]

Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 (AEDT or AEST)]

Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST]

Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period.

]]> 2022-02-22T21:16:00+00:00 Soprano Design Platform Status <![CDATA[Soprano Messaging Platform - Notice of Planned Maintenance - TEST ONLY]]> https://status.wbc.sopranodesign.com/incident/35/ Dear Customer,

THIS IS A TEST ONLY

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: [Insert the change reference that provided by operations team ]

Description: [Insert the description of the maintenance]

Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 (AEDT or AEST)]

Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST]

Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period.

]]> 2022-02-10T20:39:00+00:00