Soprano Design Platform Status

Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Soprano Design Platform Status — Thu, 09 Apr 2026 03:30:00 +0000

Dear Customer, We would like to inform that the issue on Soprano Messaging Platform has been restored. Event description: Service outage impacting international SMS delivery. Impacted Services: A subset of SMS international traffics. Start time: 2026-04-09 11:35 AEST End time: 2026-04-09 13:10 AEST A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored. We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place.

Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL

Soprano Design Platform Status — Thu, 09 Apr 2026 02:40:00 +0000

Dear Customer, We are currently experiencing a service issue with Soprano Messaging Platform. Event description: Service outage impacting international SMS delivery. Impacted Services: A subset of SMS international traffics. Start time: 2026-04-09 11:35 AEST Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Mon, 23 Mar 2026 16:40:10 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: [Insert the change reference that provided by operations team ] Maintenance start time: 24/03/2026- 02:00 AEDT Maintenance end time: 24/03/2026- 03:31 AEDT Impact: No Impact

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Mon, 23 Mar 2026 15:02:19 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: PCR-7332 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Network / Supplier Notification - RESOLVED

Soprano Design Platform Status — Mon, 09 Feb 2026 02:43:00 +0000

Dear Customer, We have restored the impacted services on the platform. The issue was traced to a downstream network operator fault, and we have re-routed traffic to an alternative carrier. The new routing is operating normally and without any issues. Incident Summary Impacted Service: SMS (Mobile Terminating) Customer Impact: High Start Time: 2026‑02‑09 01:28 UTC End Time: 2026‑02‑09 01:52 UTC Thank you for your patience while we resolved this matter.

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Soprano Design Platform Status — Mon, 09 Feb 2026 02:33:00 +0000

Dear Customer, We are writing to inform you that we have identified an issue with one of our messaging carriers that may be impacting the delivery of some messages. The operator is working to solve the issues to restore the affected services as fast as possible. In parallel, we are working to establish a backup routing option to help minimize further impact while the carrier issue is being addressed. At this time, some messages may be delayed or not delivered as expected. We will continue to monitor the situation closely and provide updates as more information becomes available. Start Time: 2026-02-09 01:28 UTC Impacted Services: SMS (Mobile Terminating) Customer Impact: High

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Wed, 26 Nov 2025 17:43:44 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: PCR-6939 Maintenance start time: 27/11/2025 - 01:00 AEDT Maintenance end time: 27/11/2025 - 03:59 AEDT Impact: No service impact

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Wed, 26 Nov 2025 13:51:05 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: PCR-6939 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Thu, 20 Nov 2025 22:57:07 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-6939 Description: Release of new Software version with patches and enhancements Maintenance start time: 27/11/2025 - 01:00 AEDT Maintenance end time: 27/11/2025 - 05:00 AEDT Impact: No service impact expected We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Mon, 29 Sep 2025 16:27:20 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: PCR-6667 Maintenance start time: 30/09/2025 - 01:00 AEST Maintenance end time: 30/09/2025 - 02:16 AEST Impact: 1 minute (01:20 - 01:21 AEST)

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Mon, 29 Sep 2025 14:40:22 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: PCR-6667 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Fri, 26 Sep 2025 16:28:55 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: PCR-6666 Maintenance start time: 27/09/2025 - 01:00 AEST Maintenance end time: 27/09/2025 - 02:08 AEST Impact: Outage time: 3 minutes (From: 01:23am to 01:26am AEST)

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Fri, 26 Sep 2025 14:29:04 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: PCR-6666 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Tue, 23 Sep 2025 00:29:56 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-6667 Description: 2 of 2 BCP Failback Maintenance start time: 30/09/2025 - 01:00 AEST Maintenance end time: 30/09/2025 - 05:00 AEST Impact: < 60 seconds message delay We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Tue, 23 Sep 2025 00:20:22 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-6666 Description: 1 of 2 BCP Failover Maintenance start time: 27/09/2025 - 01:00 AEST Maintenance end time: 27/09/2025 - 05:00 AEST Impact: < 60 seconds message delay We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Thu, 18 Sep 2025 20:34:34 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: PCR-6390 Maintenance start time: 19/09/2025 - 03:00 AEST Maintenance end time: 19/09/2025 - 06:30 AEST Impact: No service impact

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Thu, 18 Sep 2025 16:31:10 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: PCR-6390 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Wed, 17 Sep 2025 19:51:05 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: PCR-6389 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Tue, 16 Sep 2025 21:35:07 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: PCR-6388 Maintenance start time: 17/09/20225 - 02:55 AEST Maintenance end time: 17/09/20225 - 05:12 AEST Impact: No service impact

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Tue, 16 Sep 2025 16:55:06 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: PCR-6388 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Tue, 16 Sep 2025 03:27:48 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-6390 Description: OS Patching Maintenance start time: 19/09/2025 - 03:00 AEST Maintenance end time: 19/09/2025 - 07:00 AEST Impact: No service impact expected We will email you at the beginning and end of the maintenance period

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Tue, 16 Sep 2025 03:25:06 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-6389 Description: OS Patching Maintenance start time: 18/09/2025 - 03:00 AEST Maintenance end time: 18/03/2018 - 07:00 AEST Impact: No service impact expected We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Tue, 16 Sep 2025 03:22:34 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-6388 Description: OS Patching Maintenance start time: 17/09/2025 - 03:00 AEST Maintenance end time: 17/09/2025 - 07:00 AEST Impact: No service impact expected We will email you at the beginning and end of the maintenance period

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Mon, 21 Jul 2025 08:09:32 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-6667 Description: 2 of 2 BCP Failback Maintenance start time: 29/07/2025 - 01:00 AEST Maintenance end time: 29/07/2025 - 05:00 AEST Impact: 10-15 minutes outage in the first hour We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Mon, 21 Jul 2025 08:06:51 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-6666 Description: 1 of 2 BCP Failover Maintenance start time: 26/07/2025 - 01:00 AEST Maintenance end time: 26/07/2025 - 05:00 AEST Impact: 10-15 minutes outage in the first hour We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Fri, 18 Jul 2025 03:50:09 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-6390 Description: OS Security patching Maintenance start time: 24/07/2025 - 11:00 AEST Maintenance end time: 24/07/2025 - 15:00 AEST Impact: No service impact expected

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Fri, 18 Jul 2025 03:46:52 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-6389 Description: OS Security patching Maintenance start time: 23/07/2025 - 11:00 AEST Maintenance end time: 23/07/2025 - 15:00 AEST Impact: No service impact expected

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Fri, 18 Jul 2025 03:44:51 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-6388 Description: OS Security patching Maintenance start time: 22/07/2025 - 11:00 AEST Maintenance end time: 22/07/2025 - 15:00 AEST Impact: No service impact expected

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Tue, 25 Mar 2025 23:05:52 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-6412 Description: APIMA Certificate Update Maintenance start time: 01/04/2025 - 06:00 AEDT Maintenance end time: 01/04/2025 - 07:00 AEDT To ensure continued access, please reach out to help@sopranodesign.com to receive the latest certificate. Thank you for your attention to this matter.

Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Soprano Design Platform Status — Mon, 03 Mar 2025 21:56:00 +0000

Dear Customer, We would like to inform that the issue on Soprano Messaging Platform has been restored. Event description: HTTP API Impacted Services: HTTP API Start time: 04/03/2025 00:13 AEDT End time: 04/03/2025 08:15 AEDT

Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL

Soprano Design Platform Status — Mon, 03 Mar 2025 05:08:00 +0000

Dear Customer, We are currently experiencing a service issue with Soprano Messaging Platform. Event description: Service Issue Impacted Services: HTTP API Start time: 04/03/2025 00:13 AEDT Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Tue, 30 Jul 2024 17:10:36 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: PCR-6033 Maintenance start time: 31/07/2024 - 01:00 AEST Maintenance end time: 31/07/2024 - 05:00 AEST Impact: 19 minutes outage.

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Tue, 30 Jul 2024 14:19:17 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: PCR-6033 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Mon, 22 Jul 2024 22:59:45 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-6033 Description: Platform upgrade Maintenance start time: 31/07/2024 - 01:00 AEST Maintenance end time: 31/07/2024 - 05:00 AEST Impact: 5-10 minutes outage within the first hour We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Network / Supplier Notification - RESOLVED

Soprano Design Platform Status — Thu, 20 Jun 2024 01:29:00 +0000

We would like to inform that the Operator resolved their issues and the services are fully recovered. Impacted Services: All messages Inbound and Outbound were queued for the duration of the issue and delivered on resolution of the issue Impact Window : Approx. 06:00AM to 12:00PM AEDT We sincerely apologise for the inconvenience this issue may have caused.

Soprano Messaging Platform - Network / Supplier Notification - UPDATE

Soprano Design Platform Status — Wed, 19 Jun 2024 23:51:00 +0000

Dear Customer, Our network operator is still working on their issues and we are keeping track. We will provide an update as soon as possible.

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Soprano Design Platform Status — Wed, 19 Jun 2024 18:24:00 +0000

Dear Customer, We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible. Type: Operator Service Unavailable - Optus Impacted Services: SMS Deliveries Customer Impact: High

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Fri, 31 May 2024 17:12:13 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: PCR-5908 Maintenance start time: 01/06/2024 - 01:00 AEST Maintenance end time: 01/06/2024 - 03:00 AEST Impact: Down time of 1h 30min. Web Server impact.

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Fri, 31 May 2024 14:42:51 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: PCR-5908 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Thu, 30 May 2024 01:06:45 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-5909 Description: Step 2 of 2 BCP Failback Maintenance start time: 04/06/2024 - 01:00 AEST Maintenance end time: 04/06/2024 - 05:00 AEST Impact: 10 - 15 minutes in the first hour We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Thu, 30 May 2024 01:04:42 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-5908 Description: Step 1 of 2 BCP Failover Maintenance start time: 01/06/2024 - 01:00 AEST Maintenance end time: 01/06/2024 - 05:00 AEST Impact: 10 - 15 minutes in the first hour We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Network / Supplier Notification - RESOLVED

Soprano Design Platform Status — Wed, 08 Nov 2023 06:18:00 +0000

Dear Customer, We would like to inform that the Operator resolved their issues and the services are fully recovered. We are still performing some tests. Impacted Services: All messages to Optus

Soprano Messaging Platform - Network / Supplier Notification - UPDATE

Soprano Design Platform Status — Tue, 07 Nov 2023 17:24:00 +0000

Dear Customer, We are writing to inform you that messages to Optus may not be delivered as Optus services are currently experiencing an outage. The operator is working to solve the issues to restore the affected services as fast as possible We will provide an update as soon as possible.

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Soprano Design Platform Status — Tue, 07 Nov 2023 17:24:00 +0000

Soprano Messaging Platform - Network / Supplier Notification - RESOLVED

Soprano Design Platform Status — Wed, 25 Oct 2023 07:00:00 +0000

Dear Customer, We would like to inform that the Operator resolved their issues and the services are fully recovered. We are still performing some tests. Impacted Services: SMS Delivery Delays on some traffic for partner subscribers

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Soprano Design Platform Status — Wed, 25 Oct 2023 06:00:00 +0000

Dear Customer, We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible. Type: Delivery delays towards partner subscribers Impacted Services: SMS Delivery Customer Impact: Low

Soprano Messaging Platform - Network / Supplier Notification - RESOLVED

Soprano Design Platform Status — Wed, 21 Jun 2023 00:43:40 +0000

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Soprano Design Platform Status — Wed, 21 Jun 2023 00:34:19 +0000

Dear Customer, We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible. Type: Delivery delays towards Optus subscribers Impacted Services: SMS Delivery, no issues have been seen but is currently being investigated Customer Impact: Low

Soprano Messaging Platform - Network / Supplier Notification - RESOLVED

Soprano Design Platform Status — Fri, 14 Apr 2023 02:03:27 +0000

Dear Customer, We would like to inform you that the Operator resolved their issues and the services are fully recovered. We are still performing some tests. Impacted Services: SMS

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Soprano Design Platform Status — Fri, 14 Apr 2023 00:36:50 +0000

Dear Customer, We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible. Type: Operator Service Delays Impacted Services: SMS delivery delays towards Vodafone subscribers - other carriers are not impacted Customer Impact: Medium

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Wed, 29 Mar 2023 11:53:37 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: PCR-4896 Maintenance start time: 29/03/2023 22:00 AEDT Maintenance end time: 29/03/2023 22:35 AEDT Impact: No impact

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Wed, 29 Mar 2023 10:32:27 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: PCR-4896 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Thu, 09 Mar 2023 03:20:58 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-4896 Description: Apply wbc-external-apima.sopranodesign.com certificate Maintenance start time: 29/03/2023 22:00 AEDT Maintenance end time: 29/03/2023 23:00 AEDT Impact: No impact however customer/carrier must ensure certificate is updated within their certificate store We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Thu, 02 Mar 2023 12:15:51 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: PCR-4769 Maintenance start time: 02/03/2023 22:00 AEDT Maintenance end time: 02/03/2023 23:06 AEDT Impact: No Service Impact; however customers are to confirm if this certificate is maintained within their security store.

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Thu, 02 Mar 2023 10:33:28 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: PCR-4769 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Wed, 22 Feb 2023 04:08:17 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-4769 Description: Wildcard certificate update for all sub-domains for the *.sopranodesign.com domain Maintenance start time: 02/03/2023 22:00 AEDT Maintenance end time: 02/03/2023 23:00 AEDT Impact: No Service Impact is expected; however customers are to confirm if this certificate is maintained within their security store. We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Sun, 22 Jan 2023 23:23:22 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: TEST NOTIFICATION Maintenance start time: TEST NOTIFICATION Maintenance end time: TEST NOTIFCIATION Impact: TEST NOTIFICATION ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Sun, 22 Jan 2023 23:21:59 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: TEST NOTIFICATION Our team will notify you after the work has been completed. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Sun, 22 Jan 2023 23:20:44 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: TEST NOTIFICATION Description: TEST NOTIFICATION Maintenance start time: TEST NOTIFICATION Maintenance end time: TEST NOTIFICATION Impact: TEST NOTIFICATION We will email you at the beginning and end of the maintenance period. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - FINAL

Soprano Design Platform Status — Fri, 20 Jan 2023 02:20:00 +0000

Dear Customer, Change reference: TEST We are writing to inform you that the supplier emergency maintenance work has been completed. Maintenance start time: 01/01 00:00 AEDT Maintenance end time: 01/01 00:00 AEDT Impact: NONE ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - START

Soprano Design Platform Status — Fri, 20 Jan 2023 02:14:00 +0000

Dear Customer, Change reference: TEST We are writing to inform you that the supplier emergency maintenance work is about to start. Our team will notify you after the work has been completed. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Supplier Emergency Maintenance

Soprano Design Platform Status — Fri, 20 Jan 2023 02:12:00 +0000

Dear Customer, Change reference: TEST We are writing to inform you that one of our suppliers will be performing emergency maintenance work. Description: TEST NOTIFICATION Maintenance start time: 01/01 00:00 AEDT Maintenance end time: 01/01 00:00 AEDT Impact: NONE We will email you at the beginning and end of the maintenance period. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Network / Supplier Notification - RESOLVED

Soprano Design Platform Status — Fri, 20 Jan 2023 02:09:00 +0000

Dear Customer, We would like to inform that the Operator resolved their issues and the services are fully recovered. We are still performing some tests. Impacted Services: NONE ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Network / Supplier Notification - UPDATE

Soprano Design Platform Status — Fri, 20 Jan 2023 01:22:00 +0000

Dear Customer, Our network operator is still working on their issues and we are keeping track. We will provide an update as soon as possible. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Soprano Design Platform Status — Fri, 20 Jan 2023 01:20:00 +0000

Dear Customer, We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible. Type: TEST NOTIFICATION Impacted Services: NONE Customer Impact: NONE ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Soprano Design Platform Status — Fri, 20 Jan 2023 01:18:00 +0000

Dear Customer, We would like to inform that the issue on Soprano Messaging Platform has been restored. Event description: TEST NOTIFICATION Impacted Services: NONE Start time: 01/01 00:00 AEDT End time: 01/01 00:00 AEDT ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Service Impacting Issue - UPDATE

Soprano Design Platform Status — Fri, 20 Jan 2023 01:10:00 +0000

Dear Customer, We are writing to inform you that Soprano Messaging Platform is still experiencing a service issue. Event description: TEST NOTIFICATION Impacted Services: NONE Start time: 01/01 00:00 Our team are working to resolve this as quickly as possible. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL

Soprano Design Platform Status — Fri, 20 Jan 2023 00:40:00 +0000

Dear Customer, We are currently experiencing a service issue with Soprano Messaging Platform. Event description: TEST NOTIFICATION Impacted Services: NONE Start time: 01/01 00:00 AEDT Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Emergency Maintenance - FINAL

Soprano Design Platform Status — Fri, 20 Jan 2023 00:38:00 +0000

Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform. Change reference: TEST Maintenance start time: 01/01 00:00 Maintenance end time: 01/01 00:00 Impact: NONE ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Emergency Maintenance - START

Soprano Design Platform Status — Fri, 20 Jan 2023 00:36:00 +0000

Dear Customer, We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start. Change reference: TEST Our team will notify you after the work has been completed. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Emergency Maintenance

Soprano Design Platform Status — Fri, 20 Jan 2023 00:27:00 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform. Change reference: TEST Description: TEST NOTIFICATION Maintenance start time: 01/01 00:00 AEDT Maintenance end time: 01/01 00:00 AEDT Impact: NONE We will email you at the beginning and end of the maintenance period. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Fri, 20 Jan 2023 00:09:00 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: TEST Our team will notify you after the work has been completed. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Planned Maintenance - POSTPONED

Soprano Design Platform Status — Fri, 20 Jan 2023 00:00:00 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Soprano Messaging Platform has been postponed. Original change reference: TEST New change reference: TEST Description: TEST NOTIFICATION Original maintenance start time: 01/01 00:00 AEDT Original maintenance end time: 01/01 00:00 AEDT New maintenance start time: 01/01 00:00 AEDT New maintenance end time: 01/01 00:00 AEDT Impact: NONE We will email you at the beginning and end of the maintenance period. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Thu, 19 Jan 2023 23:57:00 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: TEST Maintenance start time: 01/01 00:00 AEDT Maintenance end time: 01/01 00:00 AEDT Impact: NONE ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Planned Maintenance - CANCELLED

Soprano Design Platform Status — Thu, 19 Jan 2023 23:55:00 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Soprano Messaging Platform has been cancelled. Change reference: TEST Description: TEST NOTIFICATION Original Date/Time: 01/01 00:00 AEDT ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Thu, 19 Jan 2023 23:44:00 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: TEST Description: TEST NOTIFICATION Maintenance start time: 01/01 00:00 Maintenance end time: 01/01 00:00 Impact: NONE We will email you at the beginning and end of the maintenance period. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - FINAL

Soprano Design Platform Status — Thu, 19 Jan 2023 23:30:26 +0000

Dear Customer, Change reference: TEST We are writing to inform you that the supplier emergency maintenance work has been completed. Maintenance start time: 01/01 00:00 Maintenance end time: 01/01 00:00 Impact: NONE ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - START

Soprano Design Platform Status — Thu, 19 Jan 2023 23:25:14 +0000

Soprano Messaging Platform - Notice of Supplier Emergency Maintenance

Soprano Design Platform Status — Thu, 19 Jan 2023 23:21:43 +0000

Dear Customer, Change reference: TEST We are writing to inform you that one of our suppliers will be performing emergency maintenance work. Description: TEST NOTIFICATION Maintenance start time: 01/01 00:00 Maintenance end time: [01/01 00:00 Impact: NONE We will email you at the beginning and end of the maintenance period. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Network / Supplier Notification - RESOLVED

Soprano Design Platform Status — Thu, 19 Jan 2023 23:19:44 +0000

Soprano Messaging Platform - Network / Supplier Notification - UPDATE

Soprano Design Platform Status — Thu, 19 Jan 2023 23:18:36 +0000

Dear Customer, Our network operator is still working on their issues and we are keeping track. We will provide an update as soon as possible. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Soprano Design Platform Status — Thu, 19 Jan 2023 23:17:27 +0000

Dear Customer, We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible. Type: Operator Service Unavailable Impacted Services: NONE Customer Impact: NONE ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Thu, 19 Jan 2023 03:28:00 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: TEST-004 Maintenance start time: 01/01 00:00 AEDT Maintenance end time: 01/01 00:00 AEDT Impact: NONE ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Network / Supplier Notification - RESOLVED

Soprano Design Platform Status — Thu, 19 Jan 2023 03:26:00 +0000

Soprano Messaging Platform - Emergency Maintenance - START

Soprano Design Platform Status — Thu, 19 Jan 2023 03:21:00 +0000

Dear Customer, We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start. Change reference: TEST-003 Our team will notify you after the work has been completed. ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Emergency Maintenance - FINAL

Soprano Design Platform Status — Thu, 19 Jan 2023 03:18:00 +0000

Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform. Change reference: TEST-002 Maintenance start time: 01/01 00:00 AEDT Maintenance end time: 01/01 00:00 AEDT Impact: NONE ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - FINAL

Soprano Design Platform Status — Wed, 18 Jan 2023 13:00:00 +0000

Dear Customer, Change reference: TEST-001 We are writing to inform you that the supplier emergency maintenance work has been completed. Maintenance start time: 01/01 - 00:00 AEDT Maintenance end time: 01/01 - 00:00 AEDT Impact: [NONE ***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Emergency Maintenance

Soprano Design Platform Status — Tue, 10 Jan 2023 00:21:00 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform. Change reference: TEST Description: TEST Maintenance start time: 00:00 01/01 Maintenance end time: 00:00 01/01 Impact: NONE We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Soprano Design Platform Status — Tue, 10 Jan 2023 00:20:00 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We would like to inform that the issue on Soprano Messaging Platform has been restored. Event description: TEST Impacted Services: NONE Start time: 01/01 00:00 End time: 01/01 00:00

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Soprano Design Platform Status — Tue, 10 Jan 2023 00:18:00 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible. Type: Operator Service Unavailable Impacted Services: SMTP SMS Customer Impact: Low

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Tue, 10 Jan 2023 00:16:00 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: TEST Description: TEST Maintenance start time: 00:00 01/01 Maintenance end time: 00:00 01/01 Impact: NONE We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Emergency Maintenance - FINAL

Soprano Design Platform Status — Wed, 07 Dec 2022 02:41:23 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform. Change reference: TEST-008 Maintenance start time: 01/01/2000 - 00:00 AEDT Maintenance end time: 01/01/2000 - 00:00 AEDT Impact: NONE

Soprano Messaging Platform - Emergency Maintenance - START

Soprano Design Platform Status — Wed, 07 Dec 2022 02:37:28 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start. Change reference: TEST-007 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Service Impacting Issue - UPDATE

Soprano Design Platform Status — Wed, 07 Dec 2022 02:31:42 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that Soprano Messaging Platform is still experiencing a service issue. Event description: TEST NOTIFICATION Impacted Services: NONE Start time: 01/01/2000 - 00:00 AEDT Our team are working to resolve this as quickly as possible.

Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL

Soprano Design Platform Status — Wed, 07 Dec 2022 02:22:46 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are currently experiencing a service issue with Soprano Messaging Platform. Event description: TEST NOTIFICATION Impacted Services: NONE Start time: 01/01/2000 - 00:00 AEDT Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Soprano Design Platform Status — Wed, 07 Dec 2022 02:15:38 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We would like to inform that the issue on Soprano Messaging Platform has been restored. Event description: TEST NOTIFICATION Impacted Services: NONE Start time: 01/01/2000 - 00:00 AEDT End time: 01/01/2000 - 00:00 AEDT

Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL

Soprano Design Platform Status — Wed, 07 Dec 2022 02:03:30 +0000

Soprano Messaging Platform - Notice of Planned Maintenance - POSTPONED

Soprano Design Platform Status — Wed, 07 Dec 2022 01:51:14 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that the upcoming maintenance window on Soprano Messaging Platform has been postponed. Original change reference: TEST-006 New change reference: TEST-006 Description: TEST NOTIFICATION Original maintenance start time: 01/01/2000 - 00:00 AEDT Original maintenance end time: 01/01/2000 - 00:00 AEDT New maintenance start time: 01/01/2000 - 00:00 AEDT New maintenance end time: 01/01/2000 - 00:00 AEDT Impact: NONE We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance - CANCELLED

Soprano Design Platform Status — Wed, 07 Dec 2022 01:47:43 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that the upcoming maintenance window on Soprano Messaging Platform has been cancelled. Change reference: TEST-005 Description: TEST NOTIFICATION Original Date/Time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST]

Soprano Messaging Platform - Notice of Emergency Maintenance

Soprano Design Platform Status — Wed, 07 Dec 2022 01:45:36 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform. Change reference: TEST-004 Description: TEST NOTIFICATION Maintenance start time: 01/01/2000 - 00:00 AEDT Maintenance end time: 01/01/2000 - 00:00 AEDT Impact: NONE We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Wed, 07 Dec 2022 01:42:11 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: TEST-003 Maintenance start time: 01/01/2000 - 00:00 Maintenance end time: 01/01/2000 - 00:00 Impact: NONE

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Wed, 07 Dec 2022 01:40:07 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: [Insert the change reference that provided by operations team] Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Wed, 07 Dec 2022 01:36:29 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: TEST-002 Description: TEST NOTIFICATION Maintenance start time: 01/01/2000 - 00:00 Maintenance end time: 01/01/2000 - 00:00 Impact: NONE We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Wed, 07 Dec 2022 01:33:14 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: TEST-001 Description: TEST NOTIFICATION Maintenance start time: 01/01/2000 - 00:00 Maintenance end time: 01/01/2000 - 00:00 Impact: NONE We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Wed, 07 Dec 2022 01:29:45 +0000

***** TESTING FOR EMAIL TO SMS NOTIFICATION ***** Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: TEST-000 Description: TEST NOTIFICATION Maintenance start time: 01/01/2000 - 00:00 AEDT Maintenance end time: 01/01/2000 - 00:00 AEDT Impact: None We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance [TEST NOTIFICATION]

Soprano Design Platform Status — Mon, 21 Nov 2022 04:03:02 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. ##### TESTING FOR EMAIL TO SMS NOTIFICATION ##### We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance [TEST]

Soprano Design Platform Status — Mon, 21 Nov 2022 03:45:32 +0000

Soprano Messaging Platform - Emergency Maintenance - FINAL

Soprano Design Platform Status — Wed, 05 Oct 2022 21:26:34 +0000

Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform. Change reference: PCR-4476 Maintenance start time: 06/10/2022 - 08:00 AEDT Maintenance end time: 06/10/2022 - 08:15 AEDT Impact: No service impact or latency experienced

Soprano Messaging Platform - Emergency Maintenance - START

Soprano Design Platform Status — Wed, 05 Oct 2022 20:36:06 +0000

Dear Customer, We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start. Change reference: PCR-4476 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Emergency Maintenance

Soprano Design Platform Status — Wed, 05 Oct 2022 07:59:42 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform. Change reference: PCR-4476 Description: Certificate update wbc-apima.sopranodesign.com Maintenance start time: 06/10/2022 - 08:00 AEDT Maintenance end time: 06/10/2022 - 09:00 AEDT Impact: No anticipated service impact or latency expected Customer action required: Customer to update certificate store as required We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Emergency Maintenance - FINAL

Soprano Design Platform Status — Tue, 23 Aug 2022 10:17:42 +0000

Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform. Change reference: Ticket 314889 Maintenance start time: 23/08/2022 - 20:00 AEST Maintenance end time: 23/08/2022 - 20:11 AEST Impact: No service impact or latency observed

Soprano Messaging Platform - Emergency Maintenance - START

Soprano Design Platform Status — Tue, 23 Aug 2022 09:34:28 +0000

Dear Customer, We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start. Change reference: Ticket 314889 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Emergency Maintenance

Soprano Design Platform Status — Tue, 23 Aug 2022 09:32:56 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform. Change reference: Ticket 314889 Description: Reverting Westpac traffic/service from secondary carrier to primary carrier Maintenance start time: 23/08/2022 - 20:00 AEST Maintenance end time: 23/08/2022 - 21:30 AEST Impact: No service impact or latency expected We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Emergency Maintenance

Soprano Design Platform Status — Mon, 08 Aug 2022 11:24:57 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform. Change reference: Ticket 312393 Description: Switching Westpac traffic/service from primary carrier to secondary carrier Maintenance start time: 09/08/2022 - 05:00 AEST Maintenance end time: 09/08/2022 - 06:00 AEST Impact: No impact We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Emergency Maintenance - FINAL

Soprano Design Platform Status — Fri, 05 Aug 2022 10:53:57 +0000

Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform. Change reference: Ticket 310241 Maintenance start time: 05/08/2022 - 20:30 AEST Maintenance end time: 05/08/2022 - 20:41 AEST Impact: No Services were impacted

Soprano Messaging Platfrom - Emergency Maintenance - START

Soprano Design Platform Status — Fri, 05 Aug 2022 10:03:59 +0000

Dear Customer, We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start. Change reference: Ticket 310241 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Emergency Maintenance

Soprano Design Platform Status — Fri, 05 Aug 2022 07:25:38 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform. Change reference: Ticket 310241 Description: Reverting Westpac traffic/service from secondary carrier to primary carrier Maintenance start time: 05/08/2022 - 20:30 AEST Maintenance end time: 05/08/2022 - 21:30 AEST Impact: No service impact or latency expected We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Network / Supplier Notification - INITIAL/RESTORED

Soprano Design Platform Status — Tue, 02 Aug 2022 05:30:00 +0000

Dear Customer, We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible. Type: Operator Degradation of Service Impacted Services: SMS Services experienced an intermittent period of latency to one carrier Customer Impact: Medium

Soprano Messaging Platform - Emergency Maintenance - FINAL

Soprano Design Platform Status — Fri, 29 Jul 2022 10:58:42 +0000

Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform. Change reference: Ticket 309092 Maintenance start time: 29/07/2022 - 20:30 AEST Maintenance end time: 29/07//2022 - 20:43 AEST Impact: No latency or message queuing observed.

Soprano Messaging Platfrom - Emergency Maintenance - START

Soprano Design Platform Status — Fri, 29 Jul 2022 10:09:07 +0000

Dear Customer, We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start. Change reference: Ticket 309092 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Emergency Maintenance

Soprano Design Platform Status — Fri, 29 Jul 2022 10:07:53 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform. Change reference: Ticket 309092 Description: Reverting Westpac binds to original Carrier Maintenance start time: 29/07/2022 - 20:30 AEST Maintenance end time: 29/07/2022 - 21:30 AEST Impact: Potential for brief message queueing. We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Network / Supplier Notification - UPDATE

Soprano Design Platform Status — Wed, 27 Jul 2022 00:30:00 +0000

Dear Customer, Our network operator is still working on their issues and we are keeping track. Soprano has implemented a workaround to restore service. We will provide an update as soon as possible.

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Soprano Design Platform Status — Wed, 27 Jul 2022 00:30:00 +0000

Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Soprano Design Platform Status — Wed, 20 Jul 2022 07:15:00 +0000

Dear Customer, We would like to inform that the issue experiences by our supplier has been resolved. We are currently monitoring the performance. Event description: service degradation Impacted Services: SMS Start time: 20/07/2022- 17:15 AEST End time: 20/07/2022 - 20:45 AEST

Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL

Soprano Design Platform Status — Wed, 20 Jul 2022 07:15:00 +0000

Dear Customer, We are currently experiencing a service degradation with one of our downstream suppliers. Event description: Service Degradation Impacted Services: SMS Start time: 17:15 AEST Our team are working to apply a workaround to resolve the issue as soon as possible and will be in touch with an update very soon.

Soprano Messaging Platform - Network / Supplier Notification - UPDATE

Soprano Design Platform Status — Fri, 15 Jul 2022 08:50:00 +0000

Dear Customer, Our network operator has performed network optimisation to provide a workaround to the incident. We do not anticipate further service impact and will continue to monitor until permanent resolution is confirmed and communicated.

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Soprano Design Platform Status — Fri, 15 Jul 2022 02:30:00 +0000

Dear Customer, We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible. Impacted Services: OTP and Time Sensitive Messages Customer Impact: Medium Our supplier are working to resolve this as quickly as possible and we will keep you updated on the progress.

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Tue, 21 Jun 2022 10:44:34 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: PCR-4151 Maintenance start time: 21/06/2022 - 20:00 AEST Maintenance end time: 21/06/2022 - 20:39 AEST Impact: No impact experienced

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Tue, 21 Jun 2022 09:31:00 +0000

Dear Customer, We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start. Change reference: PCR-4151 Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Mon, 20 Jun 2022 00:20:55 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-4151 Description: Certificate Update for wbc-external-apima.sopranodesign.com Maintenance start time: 21/06/2022 - 20:00 AEST Maintenance end time: 21/06/2022 - 22:00 AEST Impact: No service impact We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Soprano Design Platform Status — Tue, 14 Jun 2022 12:44:50 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform. Change reference: PCR-4151 Maintenance start time: 14/06/2022 - 22:00 AEST Maintenance end time: 14/06/2022 - 22:40 AEST Impact: No service impact experienced.

Soprano Messaging Platform - Notice of Planned Maintenance - START

Soprano Design Platform Status — Tue, 14 Jun 2022 11:33:28 +0000

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Thu, 09 Jun 2022 06:33:28 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-4151 Description: Update of Certificate wbc-external-apima.sopranodesign.com Maintenance start time: 14/06/2022 - 22:00 AEST Maintenance end time: 14/06/2022 - 23:30 AEST Impact: No impact to services We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Thu, 05 May 2022 02:46:37 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-4110 Description: Wildcard certificate update for all sub-domains for the sopranodesign.com domain Maintenance start time: 09/05/2022 to 22:00 AEST Maintenance end time: 09/05/2022 to 23:30 AEST Impact: No service impact We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Thu, 21 Apr 2022 01:53:43 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: PCR-4110 Description: Wildcard certificate update for all sub-domains for the sopranodesign.com domain Maintenance start time: 29/04/2022 - 01:00 AEST Maintenance end time: 29/04/2022 - 02:30 AEST Impact: No Service Impact is expected, however customers are to confirm if this certificate is maintained within their security store. We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance - THIS IS ONLY A TEST!

Soprano Design Platform Status — Thu, 24 Mar 2022 23:49:55 +0000

Dear Customer, THIS IS ONLY A TEST! THIS IS ONLY A TEST! THIS IS ONLY A TEST! We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: [Insert the change reference that provided by operations team ] Description: [Insert the description of the maintenance] Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 (AEDT or AEST)] Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST] Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes] We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance - THIS IS ONLY A TEST

Soprano Design Platform Status — Thu, 24 Mar 2022 22:26:33 +0000

Dear Customer, THIS IS ONLY A TEST We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: [Insert the change reference that provided by operations team ] Description: [Insert the description of the maintenance] Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 (AEDT or AEST)] Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST] Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes] We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance - THIS IS ONLY A TEST

Soprano Design Platform Status — Fri, 18 Mar 2022 03:33:35 +0000

Soprano Messaging Platform - Notice of Planned Maintenance - THIS IS ONLY A TEST - TEST 2

Soprano Design Platform Status — Sun, 06 Mar 2022 23:41:33 +0000

Dear Customer, THIS IS ONLY A TEST - TEST 2 We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: [Insert the change reference that provided by operations team ] Description: [Insert the description of the maintenance] Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 (AEDT or AEST)] Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST] Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes] We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance

Soprano Design Platform Status — Sun, 06 Mar 2022 23:35:00 +0000

Dear Customer, THIS IS A TEST ONLY We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform. Change reference: [Insert the change reference that provided by operations team ] Description: [Insert the description of the maintenance] Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 (AEDT or AEST)] Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST] Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes] We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance - TEST ONLY

Soprano Design Platform Status — Tue, 22 Feb 2022 21:16:00 +0000

Soprano Messaging Platform - Notice of Planned Maintenance - TEST ONLY

Soprano Design Platform Status — Thu, 10 Feb 2022 20:39:00 +0000