System Status

Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Messaging Platform - Notice of Planned Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-7394

Description: Release of new Software version with patches and enhancements

Maintenance start time: 11/06/2026 - 01:00 AEST

Maintenance end time: 11/06/2026 - 05:00 AEST

Impact: No impact

We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Impacted Services: International message delivery

Maintenance Window:

Start of Event: 2026-06-21, 08:00:00 AEST

End of Event: 2026-06-21, 09:00:00 AEST

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Tuesday 21st June 2022

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: PCR-4151

Maintenance start time: 21/06/2022 - 20:00 AEST

Maintenance end time: 21/06/2022 - 20:39 AEST

Impact: No impact experienced

Soprano Messaging Platform - Notice of Planned Maintenance - START, scheduled 4 years ago

Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-4151

Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Planned Maintenance, scheduled 4 years ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-4151

Description: Certificate Update for wbc-external-apima.sopranodesign.com

Maintenance start time: 21/06/2022 - 20:00 AEST

Maintenance end time: 21/06/2022 - 22:00 AEST

Impact: No service impact

We will email you at the beginning and end of the maintenance period.

Monday 20th June 2022

No incidents reported

Sunday 19th June 2022

No incidents reported

Saturday 18th June 2022

No incidents reported

Friday 17th June 2022

No incidents reported

Thursday 16th June 2022

No incidents reported

Wednesday 15th June 2022

No incidents reported