System Status

Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Monday 23rd January 2023

Soprano Messaging Platform - Notice of Planned Maintenance - FINAL, scheduled 1 year ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: TEST NOTIFICATION

Maintenance start time: TEST NOTIFICATION

Maintenance end time: TEST NOTIFCIATION

Impact: TEST NOTIFICATION

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Planned Maintenance - START, scheduled 1 year ago

Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: TEST NOTIFICATION

Our team will notify you after the work has been completed.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Planned Maintenance, scheduled 1 year ago

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: TEST NOTIFICATION

Description: TEST NOTIFICATION

Maintenance start time: TEST NOTIFICATION

Maintenance end time: TEST NOTIFICATION

Impact: TEST NOTIFICATION

We will email you at the beginning and end of the maintenance period.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Sunday 22nd January 2023

No incidents reported

Saturday 21st January 2023

No incidents reported

Friday 20th January 2023

API: WSDL Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - FINAL

Dear Customer,

Change reference: TEST

We are writing to inform you that the supplier emergency maintenance work has been completed.

Maintenance start time: 01/01 00:00 AEDT

Maintenance end time: 01/01 00:00 AEDT

Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Phone support Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - START

Dear Customer,

Change reference: TEST

We are writing to inform you that the supplier emergency maintenance work is about to start.

Our team will notify you after the work has been completed.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Email support Soprano Messaging Platform - Notice of Supplier Emergency Maintenance

Dear Customer,

Change reference: TEST

We are writing to inform you that one of our suppliers will be performing emergency maintenance work.

Description: TEST NOTIFICATION

Maintenance start time: 01/01 00:00 AEDT

Maintenance end time: 01/01 00:00 AEDT

Impact: NONE

We will email you at the beginning and end of the maintenance period.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

API: SMPP Soprano Messaging Platform - Network / Supplier Notification - RESOLVED

Dear Customer,

We would like to inform that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

API: HTTP Soprano Messaging Platform - Network / Supplier Notification - UPDATE

Dear Customer,

Our network operator is still working on their issues and we are keeping track.

We will provide an update as soon as possible.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Design Platform Portals Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: TEST NOTIFICATION

Impacted Services: NONE

Customer Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Phone support Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Soprano Messaging Platform has been restored.

Event description: TEST NOTIFICATION

Impacted Services: NONE

Start time: 01/01 00:00 AEDT

End time: 01/01 00:00 AEDT

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

API: REST Soprano Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are writing to inform you that Soprano Messaging Platform is still experiencing a service issue.

Event description: TEST NOTIFICATION

Impacted Services: NONE

Start time: 01/01 00:00

Our team are working to resolve this as quickly as possible.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

API: HTTP Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL

Dear Customer,

We are currently experiencing a service issue with Soprano Messaging Platform.

Event description: TEST NOTIFICATION

Impacted Services: NONE

Start time: 01/01 00:00 AEDT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

API: SMTP (email2sms) Soprano Messaging Platform - Emergency Maintenance - FINAL

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform.

Change reference: TEST

Maintenance start time: 01/01 00:00

Maintenance end time: 01/01 00:00

Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Design Platform Portals Soprano Messaging Platform - Emergency Maintenance - START

Dear Customer,

We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start.

Change reference: TEST

Our team will notify you after the work has been completed.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

API: WSDL Soprano Messaging Platform - Notice of Emergency Maintenance

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform.

Change reference: TEST

Description: TEST NOTIFICATION

Maintenance start time: 01/01 00:00 AEDT

Maintenance end time: 01/01 00:00 AEDT

Impact: NONE

We will email you at the beginning and end of the maintenance period.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

API: REST Soprano Messaging Platform - Notice of Planned Maintenance - START

Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: TEST

Our team will notify you after the work has been completed.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Phone support Soprano Messaging Platform - Notice of Planned Maintenance - POSTPONED

Dear Customer,

We are writing to inform you that the upcoming maintenance window on Soprano Messaging Platform has been postponed.

Original change reference: TEST

New change reference: TEST

Description: TEST NOTIFICATION

Original maintenance start time: 01/01 00:00 AEDT

Original maintenance end time: 01/01 00:00 AEDT

New maintenance start time: 01/01 00:00 AEDT

New maintenance end time: 01/01 00:00 AEDT

Impact: NONE

We will email you at the beginning and end of the maintenance period.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Email support Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: TEST

Maintenance start time: 01/01 00:00 AEDT

Maintenance end time: 01/01 00:00 AEDT

Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

API: HTTP Soprano Messaging Platform - Notice of Planned Maintenance - CANCELLED

Dear Customer,

We are writing to inform you that the upcoming maintenance window on Soprano Messaging Platform has been cancelled.

Change reference: TEST

Description: TEST NOTIFICATION

Original Date/Time: 01/01 00:00 AEDT

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Design Platform Portals Soprano Messaging Platform - Notice of Planned Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: TEST

Description: TEST NOTIFICATION

Maintenance start time: 01/01 00:00

Maintenance end time: 01/01 00:00

Impact: NONE

We will email you at the beginning and end of the maintenance period.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - FINAL, scheduled 1 year ago

Dear Customer,

Change reference: TEST

We are writing to inform you that the supplier emergency maintenance work has been completed.

Maintenance start time: 01/01 00:00

Maintenance end time: 01/01 00:00

Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - START, scheduled 1 year ago

Dear Customer,

Change reference: TEST

We are writing to inform you that the supplier emergency maintenance work is about to start.

Our team will notify you after the work has been completed.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Notice of Supplier Emergency Maintenance, scheduled 1 year ago

Dear Customer,

Change reference: TEST

We are writing to inform you that one of our suppliers will be performing emergency maintenance work.

Description: TEST NOTIFICATION

Maintenance start time: 01/01 00:00

Maintenance end time: [01/01 00:00

Impact: NONE

We will email you at the beginning and end of the maintenance period.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Network / Supplier Notification - RESOLVED, scheduled 1 year ago

Dear Customer,

We would like to inform that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Network / Supplier Notification - UPDATE, scheduled 1 year ago

Dear Customer,

Our network operator is still working on their issues and we are keeping track.

We will provide an update as soon as possible.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Network / Supplier Notification - INITIAL, scheduled 1 year ago

Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable

Impacted Services: NONE

Customer Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Thursday 19th January 2023

API: SMPP Soprano Messaging Platform - Notice of Planned Maintenance - FINAL

Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: TEST-004

Maintenance start time: 01/01 00:00 AEDT

Maintenance end time: 01/01 00:00 AEDT

Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

API: SMTP (email2sms) Soprano Messaging Platform - Network / Supplier Notification - RESOLVED

Dear Customer,

We would like to inform that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

API: HTTP Soprano Messaging Platform - Emergency Maintenance - START

Dear Customer,

We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start.

Change reference: TEST-003

Our team will notify you after the work has been completed.

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Soprano Messaging Platform - Emergency Maintenance - FINAL

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform.

Change reference: TEST-002

Maintenance start time: 01/01 00:00 AEDT

Maintenance end time: 01/01 00:00 AEDT

Impact: NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

API: SMPP Soprano Messaging Platform - Notice of Supplier Emergency Maintenance - FINAL

Dear Customer,

Change reference: TEST-001

We are writing to inform you that the supplier emergency maintenance work has been completed.

Maintenance start time: 01/01 - 00:00 AEDT

Maintenance end time: 01/01 - 00:00 AEDT

Impact: [NONE

***** TESTING FOR EMAIL TO SMS NOTIFICATION *****

Wednesday 18th January 2023

No incidents reported

Tuesday 17th January 2023

No incidents reported