System Status

Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Messaging Platform - Notice of Planned Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6390

Description: OS Patching

Maintenance start time: 19/09/2025 - 03:00 AEST

Maintenance end time: 19/09/2025 - 07:00 AEST

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period

Notifications

Thursday 26th October 2023

No incidents reported

Wednesday 25th October 2023

Soprano Messaging Platform - Network / Supplier Notification - RESOLVED

Dear Customer,

We would like to inform that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: SMS Delivery Delays on some traffic for partner subscribers

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Delivery delays towards partner subscribers

Impacted Services: SMS Delivery

Customer Impact: Low

Tuesday 24th October 2023

No incidents reported

Monday 23rd October 2023

No incidents reported

Sunday 22nd October 2023

No incidents reported

Saturday 21st October 2023

No incidents reported

Friday 20th October 2023

No incidents reported