System Status

Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Soprano Design Platform

Soprano Design Platform Portals

Operational

API: HTTP

Operational

API: REST

Operational

API: SMPP

Operational

API: SMTP (email2sms)

Operational

API: WSDL

Operational

API: GAMMA

Operational

GAMMA

Operational

Soprano Design Platform Support Center

Email support

Operational

Phone support

Operational

Platform Uptime
HTTP API Response Time

Notifications

Sunday 23rd June 2024

No incidents reported

Saturday 22nd June 2024

No incidents reported

Friday 21st June 2024

No incidents reported

Thursday 20th June 2024

Soprano Messaging Platform - Network / Supplier Notification - RESOLVED

We would like to inform that the Operator resolved their issues and the services are fully recovered.

Impacted Services: All messages Inbound and Outbound were queued for the duration of the issue and delivered on resolution of the issue

Impact Window : Approx. 06:00AM to 12:00PM AEDT

We sincerely apologise for the inconvenience this issue may have caused.

Soprano Messaging Platform - Network / Supplier Notification - UPDATE

Dear Customer,

Our network operator is still working on their issues and we are keeping track.

We will provide an update as soon as possible.

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable - Optus

Impacted Services: SMS Deliveries

Customer Impact: High

Wednesday 19th June 2024

No incidents reported

Tuesday 18th June 2024

No incidents reported

Monday 17th June 2024

No incidents reported