Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6667

Description: 2 of 2 BCP Failback

Maintenance start time: 30/09/2025 - 01:00 AEST

Maintenance end time: 30/09/2025 - 05:00 AEST

Impact: < 60 seconds message delay

We will email you at the beginning and end of the maintenance period.

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6666

Description: 1 of 2 BCP Failover

Maintenance start time: 27/09/2025 - 01:00 AEST

Maintenance end time: 27/09/2025 - 05:00 AEST

Impact: < 60 seconds message delay

We will email you at the beginning and end of the maintenance period.

Dear Customer,

We are writing to inform you that we have completed the maintenance work on Soprano Messaging Platform.

Change reference: PCR-6390

Maintenance start time: 19/09/2025 - 03:00 AEST

Maintenance end time: 19/09/2025 - 06:30 AEST

Impact: No service impact

Dear Customer,

We are writing to inform you that the maintenance work on Soprano Messaging Platform is about to start.

Change reference: PCR-6389

Our team will notify you after the work has been completed.