System Status

Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Messaging Platform - Notice of Planned Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-7394

Description: Release of new Software version with patches and enhancements

Maintenance start time: 11/06/2026 - 01:00 AEST

Maintenance end time: 11/06/2026 - 05:00 AEST

Impact: No impact

We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Impacted Services: International message delivery

Maintenance Window:

Start of Event: 2026-06-21, 08:00:00 AEST

End of Event: 2026-06-21, 09:00:00 AEST

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Thursday 24th March 2022

No incidents reported

Wednesday 23rd March 2022

No incidents reported

Tuesday 22nd March 2022

No incidents reported

Monday 21st March 2022

No incidents reported

Sunday 20th March 2022

No incidents reported

Saturday 19th March 2022

No incidents reported

Friday 18th March 2022

Soprano Messaging Platform - Notice of Planned Maintenance - THIS IS ONLY A TEST, scheduled 4 years ago

Dear Customer,

THIS IS ONLY A TEST

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: [Insert the change reference that provided by operations team ]

Description: [Insert the description of the maintenance]

Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00 (AEDT or AEST)]

Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00 AEDT or AEST]

Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period.