Dear Customer,
We have restored the impacted services on the platform. The issue was traced to a downstream network operator fault, and we have re-routed traffic to an alternative carrier. The new routing is operating normally and without any issues.
Incident Summary
Impacted Service: SMS (Mobile Terminating)
Customer Impact: High
Start Time: 2026‑02‑09 01:28 UTC
End Time: 2026‑02‑09 01:52 UTC
Thank you for your patience while we resolved this matter.
