Friday 15th July 2022

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Impacted Services: OTP and Time Sensitive Messages

Customer Impact: Medium

Our supplier are working to resolve this as quickly as possible and we will keep you updated on the progress.