Tuesday 2nd August 2022

Soprano Messaging Platform - Network / Supplier Notification - INITIAL/RESTORED

Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Degradation of Service

Impacted Services: SMS Services experienced an intermittent period of latency to one carrier

Customer Impact: Medium