System Status

Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Messaging Platform - Notice of Planned Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6388

Description: OS Patching

Maintenance start time: 17/09/2025 - 03:00 AEST

Maintenance end time: 17/09/2025 - 07:00 AEST

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period

Soprano Messaging Platform - Notice of Planned Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6389

Description: OS Patching

Maintenance start time: 18/09/2025 - 03:00 AEST

Maintenance end time: 18/03/2018 - 07:00 AEST

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period.

Soprano Messaging Platform - Notice of Planned Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6390

Description: OS Patching

Maintenance start time: 19/09/2025 - 03:00 AEST

Maintenance end time: 19/09/2025 - 07:00 AEST

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period

Notifications

Monday 17th April 2023

No incidents reported

Sunday 16th April 2023

No incidents reported

Saturday 15th April 2023

No incidents reported

Friday 14th April 2023

Soprano Messaging Platform - Network / Supplier Notification - RESOLVED, scheduled 2 years ago

Dear Customer,

We would like to inform you that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: SMS

Soprano Messaging Platform - Network / Supplier Notification - INITIAL, scheduled 2 years ago

Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Delays

Impacted Services: SMS delivery delays towards Vodafone subscribers - other carriers are not impacted

Customer Impact: Medium

Thursday 13th April 2023

No incidents reported

Wednesday 12th April 2023

No incidents reported

Tuesday 11th April 2023

No incidents reported