Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6667

Description: 2 of 2 BCP Failback

Maintenance start time: 29/07/2025 - 01:00 AEST

Maintenance end time: 29/07/2025 - 05:00 AEST

Impact: 10-15 minutes outage in the first hour

We will email you at the beginning and end of the maintenance period.

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6666

Description: 1 of 2 BCP Failover

Maintenance start time: 26/07/2025 - 01:00 AEST

Maintenance end time: 26/07/2025 - 05:00 AEST

Impact: 10-15 minutes outage in the first hour

We will email you at the beginning and end of the maintenance period.

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6390 Description: OS Security patching Maintenance start time: 24/07/2025 - 11:00 AEST Maintenance end time: 24/07/2025 - 15:00 AEST

Impact: No service impact expected

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6389 Description: OS Security patching Maintenance start time: 23/07/2025 - 11:00 AEST Maintenance end time: 23/07/2025 - 15:00 AEST

Impact: No service impact expected

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6388 Description: OS Security patching Maintenance start time: 22/07/2025 - 11:00 AEST Maintenance end time: 22/07/2025 - 15:00 AEST

Impact: No service impact expected