System Status

Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Soprano Messaging Platform - Notice of Planned Maintenance

Dear Customer,

We are writing to inform you that we will be performing maintenance work on Soprano Messaging Platform.

Change reference: PCR-6939

Description: Release of new Software version with patches and enhancements

Maintenance start time: 26/11/2025 - 01:00 AEDT

Maintenance end time: 26/11/2025 - 05:00 AEDT

Impact: No service impact expected

We will email you at the beginning and end of the maintenance period.

Notifications

Saturday 23rd July 2022

No incidents reported

Friday 22nd July 2022

No incidents reported

Thursday 21st July 2022

No incidents reported

Wednesday 20th July 2022

Soprano Messaging Platform - Notice of Service Impacting Issue - INITIAL

Dear Customer,

We are currently experiencing a service degradation with one of our downstream suppliers.

Event description: Service Degradation

Impacted Services: SMS

Start time: 17:15 AEST

Our team are working to apply a workaround to resolve the issue as soon as possible and will be in touch with an update very soon.

Soprano Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue experiences by our supplier has been resolved. We are currently monitoring the performance.

Event description: service degradation

Impacted Services: SMS

Start time: 20/07/2022- 17:15 AEST

End time: 20/07/2022 - 20:45 AEST

Tuesday 19th July 2022

No incidents reported

Monday 18th July 2022

No incidents reported

Sunday 17th July 2022

No incidents reported