System Status

Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Wednesday 3rd August 2022

No incidents reported

Tuesday 2nd August 2022

Soprano Messaging Platform - Network / Supplier Notification - INITIAL/RESTORED

Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Degradation of Service

Impacted Services: SMS Services experienced an intermittent period of latency to one carrier

Customer Impact: Medium

Monday 1st August 2022

No incidents reported

Sunday 31st July 2022

No incidents reported

Saturday 30th July 2022

No incidents reported

Friday 29th July 2022

Soprano Messaging Platform - Emergency Maintenance - FINAL, scheduled 2 years ago

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform.

Change reference: Ticket 309092

Maintenance start time: 29/07/2022 - 20:30 AEST

Maintenance end time: 29/07//2022 - 20:43 AEST

Impact: No latency or message queuing observed.

Soprano Messaging Platfrom - Emergency Maintenance - START, scheduled 2 years ago

Dear Customer,

We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start.

Change reference: Ticket 309092

Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Emergency Maintenance, scheduled 2 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform.

Change reference: Ticket 309092

Description: Reverting Westpac binds to original Carrier

Maintenance start time: 29/07/2022 - 20:30 AEST

Maintenance end time: 29/07/2022 - 21:30 AEST

Impact: Potential for brief message queueing.

We will email you at the beginning and end of the maintenance period.

Thursday 28th July 2022

No incidents reported

Wednesday 27th July 2022

Soprano Messaging Platform - Network / Supplier Notification - INITIAL

Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable

Impacted Services: SMS Services

Soprano Messaging Platform - Network / Supplier Notification - UPDATE

Dear Customer,

Our network operator is still working on their issues and we are keeping track.

Soprano has implemented a workaround to restore service.

We will provide an update as soon as possible.