System Status

Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Tuesday 9th August 2022

Soprano Messaging Platform - Notice of Emergency Maintenance, scheduled 2 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform.

Change reference: Ticket 312393

Description: Switching Westpac traffic/service from primary carrier to secondary carrier

Maintenance start time: 09/08/2022 - 05:00 AEST

Maintenance end time: 09/08/2022 - 06:00 AEST

Impact: No impact

We will email you at the beginning and end of the maintenance period.

Monday 8th August 2022

No incidents reported

Sunday 7th August 2022

No incidents reported

Saturday 6th August 2022

No incidents reported

Friday 5th August 2022

Soprano Messaging Platform - Emergency Maintenance - FINAL, scheduled 2 years ago

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Soprano Messaging Platform.

Change reference: Ticket 310241

Maintenance start time: 05/08/2022 - 20:30 AEST

Maintenance end time: 05/08/2022 - 20:41 AEST

Impact: No Services were impacted

Soprano Messaging Platfrom - Emergency Maintenance - START, scheduled 2 years ago

Dear Customer,

We are writing to inform you that the emergency maintenance work on Soprano Messaging Platform is about to start.

Change reference: Ticket 310241

Our team will notify you after the work has been completed.

Soprano Messaging Platform - Notice of Emergency Maintenance, scheduled 2 years ago

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Soprano Messaging Platform.

Change reference: Ticket 310241

Description: Reverting Westpac traffic/service from secondary carrier to primary carrier

Maintenance start time: 05/08/2022 - 20:30 AEST

Maintenance end time: 05/08/2022 - 21:30 AEST

Impact: No service impact or latency expected

We will email you at the beginning and end of the maintenance period.

Thursday 4th August 2022

No incidents reported

Wednesday 3rd August 2022

No incidents reported

Tuesday 2nd August 2022

Soprano Messaging Platform - Network / Supplier Notification - INITIAL/RESTORED

Dear Customer,

We are writing to inform you that one of our supplier is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Degradation of Service

Impacted Services: SMS Services experienced an intermittent period of latency to one carrier

Customer Impact: Medium